Question 1

What does OTREB do?

Accepted Answer

We build custom software, integrate AI and automation, and streamline business processes. We also have ready-made products (Edilsystem, DocBolt, CostRadar, MailTrace, PaySplit, VoiceDesk) and we research and develop innovative systems, with and without AI, robotics included.

Question 2

How are you different from generic off-the-shelf software?

Accepted Answer

Generic software forces your company to adapt to it. We do the opposite: our products were born from real problems, and the custom work is built on your process, not ours.

Question 3

How does a project work, step by step?

Accepted Answer

Five phases: we listen to your processes, bring order with a shared method, build the tailored solution iteratively, optimise, then evolve it over time. The detail is on the "How We Work" page.

Question 4

Do you only work with AI?

Accepted Answer

No. AI is a tool, not an end. We use it where it really saves time; we also do traditional development, automation and robotics without AI when that's the right call.

Question 5

What kind of companies do you work with?

Accepted Answer

SMEs and structured companies losing time on repetitive manual work: construction, logistics, admin, purchasing, professional firms. If a process costs you hours every week, it's our turf.

Question 6

Do you have to replace the management system I already have?

Accepted Answer

Almost never. Our solutions sit alongside existing systems and sync with them. Replacing everything is rarely necessary and almost never worthwhile.

Question 7

Which ready-made products do you have?

Accepted Answer

Edilsystem (construction management), DocBolt (delivery notes and invoices with AI), CostRadar (supplier price control), MailTrace (tracked and assigned email), PaySplit (payslips/tax forms automatically delivered to employees) and VoiceDesk (switchboard with AI voice).

Question 8

Are the products customisable, or are they black boxes?

Accepted Answer

They're configurable around your workflows: categories, rules, roles, integrations. And if something's missing, we build it custom around the product.

Question 9

How long until a product is up and running?

Accepted Answer

DocBolt and CostRadar go live in a few days; the others take a few weeks depending on integrations. We give you a precise timeline on the first call, once we've seen your case.

Question 10

Can I see it before I decide?

Accepted Answer

Yes. We run a demo with realistic data so you can see the product on your scenario, before any commitment.

Question 11

What if no product fits me?

Accepted Answer

We build the tailored solution around your process. The products are a starting point, not a limit.

Question 12

What do you mean by "custom software"?

Accepted Answer

An application designed around your real process: no useless features you pay for and don't use, no compromises on how you actually work.

Question 13

Is AI reliable on business documents?

Accepted Answer

AI proposes, people confirm where needed. On documents we set controls and thresholds: the goal is to remove repetitive work, not to give up control.

Question 14

Do you also integrate with our systems?

Accepted Answer

Yes: management systems (Zucchetti, TeamSystem and others), SQL Server/ERP, the SDI invoice flow, FTP, APIs and webhooks. The solutions plug into what you already use.

Question 15

Do you also do robotics and R&D?

Accepted Answer

Yes. Beyond software, we research and develop innovative systems, including robotics and dedicated hardware.

Question 16

How much does it cost?

Accepted Answer

Every project is bespoke, so there's no price list. The quote depends on goals, complexity and integrations: tell us the need and we'll give you a concrete estimate, no commitment.

Question 17

How does payment work?

Accepted Answer

We agree it in the proposal depending on the project (milestones, subscription or mixed). It's always put in writing before we start.

Question 18

How long before I see results?

Accepted Answer

We work in iterative releases: the first concrete benefits show up within the first weeks, not at the end of the project.

Question 19

Is the first call really free?

Accepted Answer

Yes: 30 minutes, free and no commitment. We tell you, in concrete terms, if and where we can save you time. If it doesn't make sense, we'll say so.

Question 20

Is my data safe?

Accepted Answer

We apply measures appropriate to the risk: access control, encrypted communications, data minimisation. No system is absolutely safe, but security is part of the design, not an add-on.

Question 21

Are you GDPR-compliant?

Accepted Answer

Yes, we process data in accordance with Regulation (EU) 2016/679. The detail is in the site's Privacy Policy and Cookie Policy.

Question 22

Once it's live, are we on our own?

Accepted Answer

No. We maintain, improve and evolve the solution over time, because business processes change. Support is part of the relationship, not an extra.

Question 23

Who actually does the work? A team or a freelancer?

Accepted Answer

A team with over 10 years of experience, not a single person: continuity, varied skills and no project hanging on one individual.

Question 24

How do I get started?

Accepted Answer

Book a free 30-minute call from the site. You tell us how you work today; we tell you where we can step in and with what (a product or custom).

Question 25

Do I need to prepare for the call?

Accepted Answer

Just know which process is costing you the most time. We'll handle the rest with the right questions.

Question 26

Do you only work in your area?

Accepted Answer

No, we work with companies across Italy. Most of the work is handled remotely, with on-site meetings when needed.

Frequently Asked Questions

Who we are and how we work

Products

Custom software and AI

Costs and timing

Data, security and support

Getting started

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