Email under control — one of our products
Emails come in. Then they disappear.
MailTrace is our product that categorises every email, assigns an owner and tells you who read it, who replied and what's still pending.
The shared inbox belongs to everyone. So to no one.
A customer request lands in the shared inbox. Someone «thought someone else would handle it». Three days go by, nobody has replied, the customer complains. You don't know who opened what, who's behind, how many emails are rotting in there.
Problem
Nobody owns it
The email sits in the shared inbox: everyone sees it, no one takes responsibility.
Problem
Zero tracking
You don't know who read what, who replied, how long a message has been waiting.
Problem
No priority
Quotes, complaints and suppliers mixed together: the urgent buried under the non-urgent.
Every email tracked, assigned, never forgotten
MailTrace catalogues incoming mail, assigns an owner and monitors every step: read, reply, delay.
Automatic categorisation
Every email classified by type, customer and urgency, with no manual work.
Assigned owner
Every message has a clear owner: the «I thought you had it» game is over.
Read receipts
You know when and by whom it was opened, and how many times.
Reply tracking
Who replied, who didn't, how long it's been waiting, with alerts past the threshold.
Automatic reminders
Auto-reminders on overdue emails, before they become a problem.
Conversation timeline
Every thread as a navigable history: send, open, reply, forward.
Request information about MailTrace
Free demo on request. We get back to you within 24 working hours.
Product: MailTrace
All company mail under one control room
Pending dashboard
How many emails are waiting for a reply, how many overdue, by customer and by department.
Protocolling
Every communication catalogued and always retrievable in one click.
Shared inboxes
Multiple departments, one control room: real-time status of every communication.
Configurable alerts
Delay thresholds customised per email type.
Search and history
Find any communication by customer, period or status.
Team reports
Who handles what, average reply times, bottlenecks.
How it works
Connect
Connect your inboxes, including shared ones. No migration.
Catalogue
Every incoming email gets classified and assigned.
Track
Reads, replies and delays monitored automatically.
Surface
Reminders and alerts before a request goes unanswered.
It plugs into the mail you already use
IMAP / Exchange
Connects to existing inboxes, no migration.
Shared inboxes
Support for department addresses and aliases.
Notifications
Email and in-app alerts for deadlines and assignments.
Export
History and reports exportable when you need them.
API
Integration with existing CRMs and management systems.
Configured around your workflows
Category rules
Your types (quotes, complaints, suppliers…) and your priorities.
Automatic assignment
Who owns what, by inbox or by topic.
Delay thresholds
When an email is «late» is up to you.
Roles and permissions
Each person sees and manages only what's theirs.
Why MailTrace
Not a shared inbox with chaos inside: a control room over every communication.
No customer email goes unanswered. Ever again.