AI voice switchboard — one of our products
The phone keeps ringing for the same questions.
VoiceDesk is our AI-voice switchboard: it answers calls and gives basic information about your company, always, even out of hours.
The same questions, dozens of times a day
«What time are you open?» «Where are you?» «Who do I need to speak to for…?». The same questions, dozens of times a day, interrupting people who are working. And when no one picks up — lunch break, after 6, weekends — the customer hangs up and calls someone else.
Problem
Always the same questions
Hours, location, departments: staff repeating the same answers out loud.
Problem
Missed calls
Out of hours or when everyone's busy, no one picks up.
Problem
Stolen time
Every trivial call interrupts work that was worth more.
An AI voice that answers in your place, always
VoiceDesk picks up with a natural voice and gives the recurring information, routing to a person only when it really matters.
Natural AI voice
It answers and actually talks, not a tone menu «press 1».
Basic info 24/7
Hours, address, departments, directions: always available.
Always on
Night, weekends, lunch break: no missed calls.
Smart routing
Hands over to an operator only the requests that need one.
Updatable answers
Changing an opening time? You update a sentence, you don't reprogram the switchboard.
Messages and callbacks
If needed, it collects name and reason and alerts you.
A switchboard that never goes on break
Company knowledge
It answers using the information you give it: hours, locations, services, FAQs.
Multi-language
It answers in the caller's language.
Conditional routing
Rules to decide when to hand over to a person.
Call logs
What gets asked and how often: you learn what people actually want.
Custom hours
Different behaviour inside and outside business hours.
Voice and tone
Customisable to match your company's identity.
How it works
Configure
You give us your company information and routing rules.
Connect
VoiceDesk plugs into your number or extension.
Answers
The AI voice handles recurring requests, always.
Routes
Only what really needs a person reaches a person.
It plugs into your line
Existing number
It sits on your number or on a dedicated extension.
VoIP / PBX
Compatible with the main phone systems.
Notifications
Messages and callbacks via email/SMS to the right department.
Calendar
Answers based on real hours and availability.
CRM
Logs the contact when configured to do so.
Tailored to your company
Custom knowledge
Your information, FAQs and procedures.
Routing rules
When and to whom to pass the call.
Voice personality
Tone and style aligned with your brand.
Hours and holidays
Different behaviour by time slot.
Why VoiceDesk
Trivial questions are handled by AI. People do work that matters.
The switchboard that always answers, even when the office is closed.
Request information about VoiceDesk
Free demo on request. We get back to you within 24 working hours.
Product: VoiceDesk